1.Questions and Help

If you have any questions concerning your order or our ordering process, please email us at shunwei.yang@weiyeptfe.com. Please include your order number with your question, if available.

2.Requests for Quotes (RFQs) 

You have the option to submit a RFQ on every item on our website. We encourage high volume users to submit a RFQ, as our products may be available at a discount to you. Once you submit your RFQ, it will be forwarded to your dedicated account representative. If you do not have one already, one of our experienced sales representatives will be assigned to your company, giving you a single point of contact for all your tube, rod, and profile needs.

3.Order Acceptence and Pricing

WEYES will provide an Order Acknowledgement as confirmation your order has been accepted. All quotes are price in effect at time of order placement. Pricing is subject to change due to increase in cost of metals and raw materials at the time of shipment/release. The acceptable industry standard quantity of shipping tolerance of +/- 10% applies unless otherwise agreed upon.

4.Back Orders

We avidly try to avoid backorders, however, they do occur. If an item is out of stock, you will be notified promptly via phone or email. We will not substitute any items without your permission. If you cannot wait for an item, you will have the opportunity to cancel your order up until we notify you that your item has been shipped, except on items covered by NCNR agreements.

5.Fraud

We reserve the right to refuse any order and may flag an order if fraud is suspected. Further, we will prosecute any fraudulent order to the fullest extent of the law.

6.Return/Guarantee Policy

A Return Merchandise Authorization (RMA) must be obtained from your WEYES Sales Representative prior to the return of any product. Product returned without a RMA will not be accepted. Material is to be returned on the original shipping reel and in salable lengths as determined by WEYES, Inc. The RMA number must be referenced on the shipping label or packaging, and returns must be shipped as specified on the RMA. Returns may be subject to a restock fee plus freight. Credit will not be issued until the return has been received and inspected by WEYES, Inc. 

7.Changes/Cancellations

Orders cannot be terminated, cancelled or modified without the written consent of an WEYES Sales Representative. Cancelled orders may be subject to a cancellation fee. Custom material orders require completion of the Non-Cancelable & Non-Returnable (NCNR) Form. The above mentioned cancellation policy does not apply to value-added products or products requiring the NCNR Form.

8.Payment Terms

WEYES also offers Net Terms to qualified customers. Overdue accounts are subject to shipping delays or curtailment of any activity on orders. Additionally, late charges are incurred at a rate of 1 ½ % per month on past due invoices. A $25 fee will be charged for returned checks. 
If you find it necessary to change or cancel your order placed through our website, please contact us immediately by email at customerservice@awcwire.com. We will make every effort to modify or cancel your order before it leaves our warehouse. If your order has already shipped, we will send you an return authorization form (RMA) for you to send the unwanted items back to us. We will credit your account or provide you a refund once we receive the items back from you.
Other accepted forms of payment include:
ACH Payments: ACH instructions can be requested through our accounting department
Credit Card Payments: WEYES accepts Visa, MasterCard, and American Express. WEYES investigates all cases of potential fraud and may take additional precautions to validate cardholder information. This could cause minor delays in the processing of orders. Credit cards are charged at time of shipment.
COD Payments: Buyer is responsible for paying additional freight fees incurred for this type of shipment.
Online Orders: All online orders are set as credit card terms by default, authorized through our online service provider. If you have Net Terms setup with WEYES, and wish to place orders online, you may request to have the option connected to your online account. To submit your request, please send us an email at customerservice@awcwire.com and include the email address(es) you use to log in to www.weyesptfe.com.